FAQs
Frequently Asked Questions (FAQs)
Everything you need to know before spoiling your furry bestie!
🐾 GENERAL
1. Who are Chilli & Nala?
Chilli (the cheeky Cavoodle) and Nala (the playful American Staffy) are the heart and soul behind our brand. They personally try, test, and approve every single product before it makes its way to your pup!
2. Are your products tried on dogs?
Absolutely – and not just any dogs! Every item in our range is tried, tested, and dog-approved by Chilli & Nala themselves for comfort, durability, and street style.
3. What sizes do you offer?
Our products come in a variety of sizes to suit dogs from tiny pups to the XL dog! Be sure to check out our Size Guide on each product page.
4. How do I choose the right size for my dog?
We’ve made it easy with a detailed Size Guide and fitting tips. If you’re unsure, shoot us an email or DM with your pup’s breed and measurements — we’re happy to help!
🚚 SHIPPING + DELIVERY
5. How long will it take to receive my order?
Orders are processed within 1–5 business days. From there, delivery times vary based on your shipping option:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
6. Can I track my order?
Yes – as soon as your order ships, you’ll receive a tracking number via email.
💬 RETURNS + EXCHANGES
7. Can I return an item?
We offer store credit for eligible returns (excluding sale and international orders). Items must be unused, unwashed, and returned in original condition within 30 days of delivery. See our Returns Policy for full details.
8. What if my item arrives damaged or incorrect?
Oh no! Email us at info@chilliandnala.com.au, and we’ll make it right.
🎁 PRODUCTS + CARE
9. How do I clean my pet’s accessories?
Please check the product page for each specific items! Most items can be spot-cleaned with a gentle detergent and warm water. Harnesses and collars can also be hand-washed and air-dried. Avoid machine washing or tumble drying to preserve quality.
10. Are your accessories safe for all breeds?
Yes! Our products are designed with both safety and comfort in mind. They’re suitable for all breeds — from small pups to strong pullers.
11. Do you have seasonal collections or limited-edition prints?
Yes! Keep an eye out for exclusive drops and limited prints inspired by travel, streetwear, and the doggos themselves.
❤️ ABOUT US
12. Is Chilli & Nala Australian-owned?
Yes – we’re a proud Aussie family-owned business based in Sydney, NSW.
13. How can I contact you?
Drop us an email at info@chilliandnala.com.au or connect with us on Instagram @chilliandnala – we love hearing from our community!