The chilli&nala Promise
A 30-Day Luxury Guarantee
At chilli&nala, we design every piece to be adored — by you and your four-legged muse.
If for any reason your order doesn’t meet your expectations, we offer a 30-Day Luxury Guarantee.
Because considered design deserves considered service.
How It Works
You have 30 days from the date your order is delivered to request a return.
To be eligible, items must be:
- Unworn and unused
- In original condition
- Tags attached
- Returned in original packaging
Simply email info@chilliandnala.com.auwith your order number and reason for return.
Our team will personally guide you through the next steps.
Returns & Shipping
Return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable.
Please Note
The following items are final sale and not eligible for return:
- Sale or marked-down pieces
- Promotional event purchases (including Black Friday)
- International orders
- Gift cards
Custom duties and import taxes are non-refundable.
If your order arrives damaged or incorrect, please contact us within 30 days of delivery and we will resolve it promptly.
Our Commitment
chilli&nala is built on thoughtful design, quality craftsmanship, and elevated service.
If you need assistance, our team is here to help — ensuring every experience feels as refined as the pieces themselves.