Happiness Guarantee

Love it or your money back.

At chilli&nala we want you (and your furry best friend) to be completely obsessed with your new gear. That’s why we offer a 30-Day Happiness Guarantee.

If you’re not 100% happy with your purchase, we’ll make it right—whether that’s an exchange, store credit, or a full refund. Here’s how it works:

💛 How it Works:

  • You have 30 days from the date of delivery to get in touch.

  • Items must be unworn, unwashed, tags on, and in original packaging.

  • Simply email us at info@chilliandnala.com.au with your order number and reason for return.

  • We’ll guide you through the return process.

📦 Return Shipping:

  • Return shipping costs are the buyer’s responsibility.

  • Original shipping fees are non-refundable.

🚫 Please Note:

  • SALE items, international orders, and promotional items (e.g., Black Friday deals) are final sale and not eligible for return.

  • Custom duties or taxes are not refundable.

  • If your parcel arrives damaged or incorrect, contact us within 30 days so we can fix it ASAP!

✨ We're Here to Help

Our goal? Happy pups and happy humans. If you have any questions, just reach out—we’re always happy to help.