Refund policy

RETURN POLICIES

We do not accept returns on SALE items or international orders. Items no longer available on our website are also ineligible for return.

Returns (Store Credit Only)
To request a return, email info@chilliandnala.com.au within 7 days of delivery (as confirmed by Australia Post tracking).
Returns must meet these conditions:

  • Items must be returned within 14 days of delivery

  • Original condition: unworn, unwashed, tags attached, and in original packaging

  • Once received and approved, store credit will be issued for the item value only

  • Buyer is responsible for return shipping costs

  • A restocking fee may apply if the return is not neatly packaged or in original condition

  • Shipping costs are non-refundable

  • Returned items will not be held during transit

Quality Control Issues
If your item arrives damaged or incorrect, please contact us within 3 days of delivery at info@chilliandnala.com.au.

To be eligible for replacement or refund:

  • The item must be returned in its original condition (tags on, unwashed, unworn, neatly packaged)

  • Incorrect or damaged items returned without proper packaging may incur a restocking fee

Order Cancellations
If you need to cancel your order, please contact us as soon as possible. Cancellations will incur a deduction for Credit Card/PayPal processing fees.

Sales and Promotions
Items purchased during promotional periods (e.g., Black Friday) are FINAL SALE and not eligible for return.